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For your reference, we have included the original job posting below.
Site Operations Supervisor (Mail/Copy @ Law Firm) - Downtown Houston, TX
Job Number:
42209217
Company Name:
Pitney Bowes
Job Location:
Houston, TX US
Job Category:
Information Technology
Site Operations Supervisor (Mail/Copy @ Law Firm) - Downtown Houston, TX
Title: Site Operations Supervisor (Mail/Copy @ Law Firm) - Downtown Houston, TX Location: United States-TX-Houston Other Locations: Pitney Bowes Legal Services is among the fastest growing divisions of Pitney Bowes Inc., a global provider of mail and document management services with a business core in mail, reprographics, facsimile, and business solutions.
Since our establishment in 1988, PBLS has provided services to Fortune 500 companies around the world by focusing on business support and information processing through technology, processes and people. We offer on-site management of correspondence and high-volume production mail, reprographics, facsimile, records, desktop publishing, electronic documents, print-on-demand, as well as print and business recovery solutions.
Summary of Job
The Site Supervisor - Client Services will be responsible for all aspects of operating day-to-day services at a small client site and supporting the on-site non-exempt PBLS Team. In order to achieve these objectives, the Site Supervisor - Client Services will be expected to maintain a high level of client contact and customer satisfaction (SLA attainment) and develop site personnel to meet or exceed customer and PBLS objectives.
Key Accountabilities:
·Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates. ·Administrative - Performs administrative tasks, provides volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner. Ensures adherence to company policies and guidelines, safety & security procedures. ·Quality/Workflow compliance - demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations. Ensure service levels are clearly communicated, understood, and performed by on-site staff. ·Coaching & counseling - create a positive atmosphere of professionalism and support. Provide honest and timely verbal and written feedback to employees; address performance issues with directness and sensitivity with guidance from manager and human resources. ·Personnel Management - Performs all functions in HR Access to include time and payroll authorization, training approval and vacation approval. Duties also include hiring and termination authorization, annual reviews and merit increase actions, with approval from HR and/or one-up manager. ·Utilizes technology to perform tasks efficiently and demonstrates the ability to communicate effectively both orally and written. ·Position may require Site Supervisor to perform site activities due to unanticipated volume increases, staffing coverage issues and/or special project needs requested by clients. ·Understands basic information on core PBMS service/solutions offerings to work effectively with Manager - Client Services in generating leads for site growth and competitive take-aways.
This is a short-term position with Pitney Bowes, for a maximum of two years. Pitney Bowes is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.
Pitney Bowes offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, Flex days & Holidays, Healthcare Spending Accounts, 401K, Tuition Reimbursement, and Much More.
QUALIFICATIONS
·Related work experience and High School Diploma ·Undergraduate degree preferred but not required ·Proven leadership experience required ·Minimum 1 year supervisory experience; within service industry highly preferred ·Minimum 2 years customer service experience ·Effective customer relationship building skills, and uses creative solutions to exceed customer expectations ·Demonstrates good judgment under pressure, and works well in a multi-tasking ·Effective written and verbal communication skills; proven analytical skills ·Solid, basic mathematical skills required ·Excellent planning, prioritization and organizational skills ·Proven experience in high volume/fast paced environment ·Computer proficiency in email environments, MS Word/Excel or similar programs ·Relevant industry specific certificates a plus (MQC, CMDSM, etc.) ·Lifting up to a maximum of 55lbs. or the maximum allowed by current State law with or without accomodations ·Ability to stand, sit and walk for long periods of time with or without accomodations
