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For your reference, we have included the original job posting below.
International Corporate Travel Counselor
Job Number:
41288647
Company Name:
Carlson Companies
Job Location:
Houston, TX US
Job Category:
Travel, Hospitality & Restaurant
International Corporate Travel Counselor
International Corporate Travel Counselor
Job ID # 12602 Position Title International Corporate Travel Counselor Location TX - Houston Functional Area Customer Service Business Unit Carlson Wagonlit Travel Employment Type Full Time Regular Education Required C - HS Graduate or Equivalent Experience Required 3 - 5 years Relocation Provided No
Position Description
At CWT, we are looking for an International Travel Counselor to support a client out of our Houston office.
. Creates *international travel arrangements for client including air, hotel, and ground transportation. *Guideline: Minimum of 60% of transactions should be multi-segment - multi-destination international itineraries. . Ability to handle multi-cultural sometimes multi-lingual clientele. . Use available sources such as TSS, State Department web sites, news agencies, etc. to stay informed of current international affairs. . Advises clients of international travel requirements such as visas, passports, immunizations, etc. . Strong working knowledge and understanding of international pricing rules and procedures. . Supports 1 or more accounts. . Operates with discretion within well defined policy, regular managerial review. . Interacts with traveler, travel arranger, and travel manager. Provides 1st level of support for customer service and technical issues. . Utilizes CWT preferred vendors to maximize profit, and ensures compliance with the clients' travel policy. . Adheres to CWT standards in delivering customer service including telephone etiquette, and follows prescribed customer service escalation procedures. . Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance. . Attends staff and training meetings for ongoing updates in the travel industry and office procedures. . Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate. . Performs other duties as assigned. Position Requirements
Position Requirements . Industry knowledge and reservation skills in order to create multi-segment, multi-destination International itineraries. . Basic knowledge of international travel requirements to include documentation and immunization requirements. . Proficiency in SABRE required . Ability to meet and maintain required performance standards . Excellent customer service skill required
