Field Service Technician

Field Service Technician

Field Service Technician
Job Status Full Time


City Houston
State TX
Country United States
Position Summary JOB SUMMARY:

The Field Service Technician performs basic service and maintenance on all Hill-Rom IT Solutions products. Additionally, this position will perform minor move, add, and/or change services to existing systems.


Job Requirements and Qualifications ESSENTIAL DUTIES AND RESPONSIBILITIES:

. Ensure highest levels of customer satisfaction are maintained while considering business unit goals and fiscal responsibilities inclusive of utilization and billability guidelines.
. Perform system preventive maintenance services as required by contract.
. Perform minor move, add, and/or change services to existing systems.
. Actively participates in troubleshooting and repairing technical issues with installed systems to resolution.
. Participate in a 24/7 on-call rotation to provide coverage and emergency support as needed. Perform on-call responsibilities per specified schedule or as otherwise prescribed by the supervisor.
. Maintains a clean and safe work environment. Safety training, meeting and medical testing requirements are kept up-to-date. Operates safely and within guidelines or regulations. Demonstrates a pro-active approach towards safety, health, and quality in compliance with all company, governmental and customer regulations.
. Collaborates and communicates effectively with sales, co-workers, technical support and customers.
. Adherence to all company policies and procedures. Effectively implement service policies and procedures to support company objectives, including service documentation, SOP/WI training, expense reporting, maintenance of test equipment and filing and record keeping systems in accordance with standard work.
. Maintain a professional image and demonstrates a willingness to contribute at all levels.
. Other duties will be assigned as necessary.

QUALIFICATIONS:

. Basic understanding of computers, computer-based systems, and commonly-used software applications.
. Possess strong oral, written communication skills to resolve system related issues into actionable concepts for customers to understand.
. Ability to read and comprehend (in English) technical information including but not limited to technical manuals, on-line reference materials, technical bulletins, etc.
. Strong organization skills, detail orientation and the ability to multi-task, meet deadlines, and prioritize work.
. Possess the ability to handle projects and deliverables with limited supervision and be able to work independently or in a small team environment
. Exhibits excellent time management skills. Meets target work order and project deadlines.
. Ability to learn and comply with standard work processes/procedures as established by Hill-Rom.
. Ability to work through issues and bring projects to completion; perform basic research, analysis, and troubleshooting; and resolve critical problems over sustained time durations in a logical manner.
. Willingness to travel extensively on short notice
. Able to lift up to 50 lbs and have a valid driver's license.
. Ability to receive and respond to audible and visual signals on a cellular phone or pager to provide on-¬call coverage to customer accounts.
. Ability to effectively handle and respond appropriately and professionally to various customer demands, scheduling conflicts, driving conditions, and other factors beyond the control of the IT Service Technician.

EDUCATION AND/OR EXPERIENCE:

. This position requires an Associates Degree in computer science, information technology, or equivalent experience in a multi-site, professional services firm supporting non-technical users.
. Experience working with PC-based systems.
. Preferred experience working in hospital environment
. Preferred telephony experience
. Preferred certification in at least one of the following: A +, Security +, MCP, Network+