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For your reference, we have included the original job posting below.
Field Service Representative
Job Number:
42815129
Company Name:
Oakwood Worldwide
Job Location:
Houston, TX US
Job Category:
Customer Service
Field Service Representative
Field Service Representative - Houston, TX Oakwood Temporary Housing is currently seeking an experienced customer service / delivery professional who likes to make a difference to customers and build business for the company! This associate will be the liaison between sales and operations as a Field Service Representative. The associate will work in Houston, but travel to properties in the Houston suburbs over 50% of the time. Essential functions of this position include: Review daily reservation schedule and coordinate client Meet and Greets. Conduct and track guest pre-arrival calls. Responsible for meeting clients on-site at property and reviewing property amenities, special requests and Oakwood contact information. Responsible for key management including move-in and move-out packages, replacements, and master keys. Act as a liaison between District Office, Home Services, and all after-hour companies. Follow-up to ensure resolution. Participate in apartment walks and inspections. Deliver groceries and supplies to apartments. Special projects or other duties as assigned. Submit, follow up and track all service requests. Receive all service calls from existing tenants on a daily basis. Communicate with District Manager on any service recovery needs on a daily basis. QUALIFICATIONS Customer service experience and strong communication skills Ability to organize multiple projects and analyze problems and execute solutions Work independently Communicate effectively internally and externally between multiple offices Prioritize competing deadlines Able to carry up to 50 pounds Call center experience desired Route driving experience Oakwood Worldwide offers a very competitive compensation and benefits package. Along with competitive salary, the company offers medical, dental, vision, short and long-term disability insurance, tuition reimbursement, flexible spending accounts, paid vacation and sick leave, paid holidays, and a 401(k) plan. If you are interested in the Field Representative position click on "Apply Now" to complete our online application.
