Collector Location: HEIGHTS - Shared Service Center Branch Company Order Number: 74 # of openings: 1
Description
PrimeWay® Federal Credit Union Job Description
Job Title Last Updated FLSA Status
Collector 11/23/10 Non-Exempt
Reports To Department
Collections Manager Collections
Position Summary
Collect delinquent loan and credit card accounts. Manage assigned account portfolio. Identify the financial service needs of each member, take extraordinary steps to offer solutions to meet those needs, and promptly deliver the credit union's products and services with accuracy and courtesy. Provide prompt, accurate, and courteous service to all internal members (co-workers) at all times.
Duties and Responsibilities
· Work an assigned group of accounts. · Conduct account analysis and recommend needed action. · Report portfolio status to manager on a weekly basis. · Contact members by telephone and meet in person to resolve credit problems. · Negotiate arrangements with members to bring accounts current. · Conduct research to locate delinquent account holders utilizing skip tracing tools. · File all documentation with state and federal agencies in a timely manner. · Liaise with outside collections agencies and credit reporting bureaus. · Recommend repossessions, charge-offs, and credit card accounts to be brought into the credit union. · Make arrangements for the recovery and sale of collateral. · Cross-sell credit union products and services when appropriate. · Be knowledgeable of Chapter 7 & 13 bankruptcy process. · Comply with BSA regulations when performing all job requirements, and stay abreast of updates/requirements of BSA/OFAC/CIP through completion of training courses assigned annually by supervisor as well as attendance at quarterly all employee meetings discussing BSA compliance activities. · Other duties as assigned.
Knowledge
· Knowledge of collections regulations. · Understanding of Credit Union loan products and policies. · Familiarity with default and enforcement clauses. · Familiarity with deposit programs, account ownership, and casualty insurance. · Basic understanding of the U.S. Bankruptcy Code. · Understanding of Small Claims Court system
Skills
· Interpersonal and communications skills, both oral and written. · Professional telephone manner and public relations skills. · Strong organizational skills. · Judgment, negotiation, analytical, and problem solving skills · Professional appearance and business manner. · Accuracy and thoroughness in work.
Abilities
· Ability to interpret data and provide solutions to credit problems. · Ability to work under general supervision to accomplish goals and meet deadlines. · Ability to work harmoniously in a small team environment. · Ability to work well independently. · Ability to work well in stressful situations. · Ability to operate related computer applications and other business equipment including calculator, copy machine, printer, credit bureau terminal, telephone, fax machine.
Experience
· Minimum 12 months of consumer collections experience.
Education
· Bachelor’s degree or equivalent in education and work experience.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Travel is required for this position. Below are minimal physical requirements of this position.
Occasionally Frequently Constantly
Physical
Walking
X
Bending X
Standing
X
Sitting
X
Driving
X
Lifting up to 15 lbs. with or without assistance X
